About Us

🧵 About Us | Nepby Fashion Store

Welcome to Nepby — Nepal’s Trusted Fashion Destination.
We believe that fashion is not just about clothes, it’s about expressing your personality with confidence and respect. At Nepby.com, we are dedicated to bringing you the latest trends, comfortable wear, and quality products that fit your lifestyle — all at affordable prices.


🌸 Our Story

Founded with love in Nepal, Nepby started with a simple goal:

“To make fashion accessible, modern, and reliable for everyone.”

From stylish men’s wear to elegant women’s collections and adorable kids’ outfits — we make shopping easy and enjoyable for all.


❤️ Our Promise

At Nepby, every customer matters.
We promise:

  • Genuine, high-quality fashion products
  • Fast and secure delivery across Nepal
  • Safe payment options like eSewa
  • Friendly customer support that listens and cares

🌏 Our Vision

To become Nepal’s most loved and respected online fashion store — where style meets trust and satisfaction.


📞 Get in Touch

If you have any questions, suggestions, or feedback, we’d love to hear from you.
📧 Email: nepbys@gmail.com
🌐 Website: www.nepby.com
📍 Based in Nepal


Thank you for choosing Nepby.
Your trust is our pride, and your satisfaction is our mission. 💛

 

 

 

 

💫 Why Shop With Nepby?

👕 Trendy Fashion for All — Stylish outfits for Men, Women & Kids.
🚚 Fast Delivery — We deliver safely across Nepal within days.
💳 Secure Payment — Pay easily with eSewa or Cash on Delivery.
🔁 Easy Returns — 7-day return policy for eligible items.
💬 Friendly Support — Quick and respectful customer service.
💖 100% Genuine Products — Quality you can trust, always.

Vendor Agreement

यो agreement Nepby.com र Vendor बीच e-commerce संचालन सम्बन्धि कानुनी सम्झौता हो।

1. Duties of Vendor
Genuine goods selling
Ethical business practice
Quick dispatch
Courier handling
Refund/Return management
COD collection responsibility
Tax compliance

2. Duties of Nepby.com
Platform access
Customer support
Payment release
Fraud monitoring
Technical support

3. Commission & Payout
Commission applicable on each order
Payout cycle as defined
Returns/Cancellations मा payout हुँदैन

4. Termination
Vendor ले rules तोडेमा Nepby ले account suspend/terminate गर्न सक्छ।

5. Legal
Nepal commerce law अनुसार समाधान।

Vendor Terms & Conditions

Eligibility
Valid ID
Active Mobile Number
Email Address
Bank Account Details
PAN/VAT (optional)

Product Listing Rules
Illegal / Prohibited items बेच्न पाइँदैन
Fake/Duplicate/Expired/Harmful items बेच्न पाइँदैन
Accurate title, image, price, description राख्नुपर्छ

Order Handling (Manual Courier)
Order आएपछि 24–48 hrs भित्र ready
Vendor ले आफैँ courier मा parcel बुझाउने
Correct packing, slip, tracking, address राख्ने
Vendor गल्तीमा delivery delay vendor जिम्मेवार

COD Policy
Vendor ले delivery मा cash collect गर्ने
Cash vendor ले record राख्ने
COD fraud/cash loss vendor जिम्मेवार
Signup form मा COD चाहिन्छ/चाहिँदैन टिक गर्नु पर्ने

Commission & Payout
Commission कटेर weekly payout
Returned/Cancelled मा payout हुँदैन

Return & Refund Rules
Return हुने केस: Wrong, Defective, Fake, Description mismatch
Return नहुने: Used, Mind-change, Hygiene, Custom-made
Return cost: Vendor mistake → Vendor pays, Mind-change → Customer pays

Vendor Responsibilities
Genuine product
Accurate info
Time-to-time dispatch
Returns responsibly handle
Tax compliance

Penalties
Warning → Product removal → Suspension → Payment hold → Termination

Intellectual Property
Fake image/content/brand misuse vendor जिम्मेवार

Taxes
PAN/VAT vendor जिम्मेवारी

Governing Law
Nepal E-Commerce Regulation & Consumer Protection लागू

Return & Refund Policy

Return स्वीकार हुने केस
Wrong item
Defective/Damaged
Duplicate/Fake
Description mismatch

Return अस्वीकार हुने केस
Used/Opened
Customer mind-change
Hygiene items
Custom-made items

Refund Process
Refund समय: 3–7 days
Bank transfer वा Nepby Wallet

Shipping Charges
Vendor mistake → Vendor pays
Customer mind-change → Customer pays

COD Vendor Instructions

COD orders मा vendor ले cash personally receive गर्नुपर्छ।
Courier ले cash collect नगरेमा delivery boy मार्फत collect गर्नु पर्ने।
Cash को accounting vendor ले नै गर्नु पर्ने।
Refund request आएमा vendor ले Nepby संग coordination गर्नुपर्छ।