🔒 Privacy Policy Page

🔒 Privacy Policy | Nepby.com

Effective Date: October 2025
Last Updated: October 2025

At Nepby.com, your privacy and trust mean everything to us. We respect your personal information and are fully committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

📘 1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details: Name, email address, phone number, and shipping address
  • Account details: Login information (if you create an account)
  • Payment details: Processed securely through trusted gateways like eSewa (we do not store your payment information)
  • Device information: Browser type, IP address, and how you use our site (for analytics)

🛍️ 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates or promotional offers (only with your consent)
  • Improve our website experience and product offerings

🔐 3. Payment Security

We use secure payment methods such as eSewa to ensure your financial information is protected.
All transactions are encrypted and processed through secure payment portals — Nepby.com never stores your payment card or eSewa credentials.

💬 4. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic.
You can disable cookies anytime from your browser settings.

📤 5. Sharing Your Information

We do not sell, trade, or rent your personal information.
We only share limited data with trusted partners (like shipping and payment providers) when necessary to complete your orders.

👨‍💻 6. Your Rights

You have the right to:

  • Access or update your personal data
  • Request deletion of your data
  • Withdraw consent for marketing emails anytime

To make a request, please contact us at nepbys@gmail.com.

🧭 7. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy policies, so please review them before sharing your information.

🕒 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.

📞 9. Contact Us

If you have questions or concerns about our privacy practices, please contact us:
📧 Email: nepbys@gmail.com
🌐 Website: www.nepby.com
📍 Based in Nepal

Your privacy is our priority.
At Nepby.com, we value your trust — and we’re committed to keeping your data safe and secure. 💚

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Vendor Agreement

यो agreement Nepby.com र Vendor बीच e-commerce संचालन सम्बन्धि कानुनी सम्झौता हो।

1. Duties of Vendor
Genuine goods selling
Ethical business practice
Quick dispatch
Courier handling
Refund/Return management
COD collection responsibility
Tax compliance

2. Duties of Nepby.com
Platform access
Customer support
Payment release
Fraud monitoring
Technical support

3. Commission & Payout
Commission applicable on each order
Payout cycle as defined
Returns/Cancellations मा payout हुँदैन

4. Termination
Vendor ले rules तोडेमा Nepby ले account suspend/terminate गर्न सक्छ।

5. Legal
Nepal commerce law अनुसार समाधान।

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Vendor Terms & Conditions

Eligibility
Valid ID
Active Mobile Number
Email Address
Bank Account Details
PAN/VAT (optional)

Product Listing Rules
Illegal / Prohibited items बेच्न पाइँदैन
Fake/Duplicate/Expired/Harmful items बेच्न पाइँदैन
Accurate title, image, price, description राख्नुपर्छ

Order Handling (Manual Courier)
Order आएपछि 24–48 hrs भित्र ready
Vendor ले आफैँ courier मा parcel बुझाउने
Correct packing, slip, tracking, address राख्ने
Vendor गल्तीमा delivery delay vendor जिम्मेवार

COD Policy
Vendor ले delivery मा cash collect गर्ने
Cash vendor ले record राख्ने
COD fraud/cash loss vendor जिम्मेवार
Signup form मा COD चाहिन्छ/चाहिँदैन टिक गर्नु पर्ने

Commission & Payout
Commission कटेर weekly payout
Returned/Cancelled मा payout हुँदैन

Return & Refund Rules
Return हुने केस: Wrong, Defective, Fake, Description mismatch
Return नहुने: Used, Mind-change, Hygiene, Custom-made
Return cost: Vendor mistake → Vendor pays, Mind-change → Customer pays

Vendor Responsibilities
Genuine product
Accurate info
Time-to-time dispatch
Returns responsibly handle
Tax compliance

Penalties
Warning → Product removal → Suspension → Payment hold → Termination

Intellectual Property
Fake image/content/brand misuse vendor जिम्मेवार

Taxes
PAN/VAT vendor जिम्मेवारी

Governing Law
Nepal E-Commerce Regulation & Consumer Protection लागू

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Return & Refund Policy

Return स्वीकार हुने केस
Wrong item
Defective/Damaged
Duplicate/Fake
Description mismatch

Return अस्वीकार हुने केस
Used/Opened
Customer mind-change
Hygiene items
Custom-made items

Refund Process
Refund समय: 3–7 days
Bank transfer वा Nepby Wallet

Shipping Charges
Vendor mistake → Vendor pays
Customer mind-change → Customer pays

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COD Vendor Instructions

COD orders मा vendor ले cash personally receive गर्नुपर्छ।
Courier ले cash collect नगरेमा delivery boy मार्फत collect गर्नु पर्ने।
Cash को accounting vendor ले नै गर्नु पर्ने।
Refund request आएमा vendor ले Nepby संग coordination गर्नुपर्छ।