Contact Us Page

📞 Contact Us | Nepby.com

We’re always happy to hear from you! 💛
Whether you have a question about your order, need help with a product, or just want to share feedback — our team is here to assist you.

🧭 Customer Support

📧 Email: nepbys@gmail.com

🕒 Support Hours: Sunday to Friday, 10:00 AM – 6:00 PM
📍 Location: Kathmandu, Nepal

💬 Get in Touch

You can reach us through:

  • The contact form below (if added in WordPress)
  • Direct email at nepbys@gmail.com
  • Social media messages via Facebook or Instagram

We try our best to respond within 24 hours (working days).

🛍️ For Order-Related Queries

Please include:

  • Your Order ID
  • Registered Email / Phone number
  • Short message about your issue (e.g., “wrong size,” “delivery delay,” etc.)

This helps us solve your issue faster.

❤️ Thank You for Choosing Nepby

Your trust means everything to us.
We’re committed to providing friendly, respectful, and quick customer service for all our shoppers across Nepal.

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Vendor Agreement

यो agreement Nepby.com र Vendor बीच e-commerce संचालन सम्बन्धि कानुनी सम्झौता हो।

1. Duties of Vendor
Genuine goods selling
Ethical business practice
Quick dispatch
Courier handling
Refund/Return management
COD collection responsibility
Tax compliance

2. Duties of Nepby.com
Platform access
Customer support
Payment release
Fraud monitoring
Technical support

3. Commission & Payout
Commission applicable on each order
Payout cycle as defined
Returns/Cancellations मा payout हुँदैन

4. Termination
Vendor ले rules तोडेमा Nepby ले account suspend/terminate गर्न सक्छ।

5. Legal
Nepal commerce law अनुसार समाधान।

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Vendor Terms & Conditions

Eligibility
Valid ID
Active Mobile Number
Email Address
Bank Account Details
PAN/VAT (optional)

Product Listing Rules
Illegal / Prohibited items बेच्न पाइँदैन
Fake/Duplicate/Expired/Harmful items बेच्न पाइँदैन
Accurate title, image, price, description राख्नुपर्छ

Order Handling (Manual Courier)
Order आएपछि 24–48 hrs भित्र ready
Vendor ले आफैँ courier मा parcel बुझाउने
Correct packing, slip, tracking, address राख्ने
Vendor गल्तीमा delivery delay vendor जिम्मेवार

COD Policy
Vendor ले delivery मा cash collect गर्ने
Cash vendor ले record राख्ने
COD fraud/cash loss vendor जिम्मेवार
Signup form मा COD चाहिन्छ/चाहिँदैन टिक गर्नु पर्ने

Commission & Payout
Commission कटेर weekly payout
Returned/Cancelled मा payout हुँदैन

Return & Refund Rules
Return हुने केस: Wrong, Defective, Fake, Description mismatch
Return नहुने: Used, Mind-change, Hygiene, Custom-made
Return cost: Vendor mistake → Vendor pays, Mind-change → Customer pays

Vendor Responsibilities
Genuine product
Accurate info
Time-to-time dispatch
Returns responsibly handle
Tax compliance

Penalties
Warning → Product removal → Suspension → Payment hold → Termination

Intellectual Property
Fake image/content/brand misuse vendor जिम्मेवार

Taxes
PAN/VAT vendor जिम्मेवारी

Governing Law
Nepal E-Commerce Regulation & Consumer Protection लागू

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Return & Refund Policy

Return स्वीकार हुने केस
Wrong item
Defective/Damaged
Duplicate/Fake
Description mismatch

Return अस्वीकार हुने केस
Used/Opened
Customer mind-change
Hygiene items
Custom-made items

Refund Process
Refund समय: 3–7 days
Bank transfer वा Nepby Wallet

Shipping Charges
Vendor mistake → Vendor pays
Customer mind-change → Customer pays

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COD Vendor Instructions

COD orders मा vendor ले cash personally receive गर्नुपर्छ।
Courier ले cash collect नगरेमा delivery boy मार्फत collect गर्नु पर्ने।
Cash को accounting vendor ले नै गर्नु पर्ने।
Refund request आएमा vendor ले Nepby संग coordination गर्नुपर्छ।