⚖️ Terms & Conditions Page

⚖️ Terms & Conditions | Nepby.com

Effective Date: October 2025
Last Updated: October 2025

Welcome to Nepby.com.
By accessing or using our website, you agree to follow these Terms & Conditions. Please read them carefully before making any purchase.

🛒 1. General Information

Nepby.com is an online fashion store based in Nepal offering clothing and accessories for men, women, and kids.
These terms apply to all visitors, customers, and users of our website.

💳 2. Payments

  • We accept secure payments through eSewa and other supported methods.
  • Payment must be completed before your order is processed.
  • Nepby.com does not store your eSewa ID, password, or bank details.
  • All prices listed on our website are in Nepalese Rupees (NPR) and are inclusive of applicable taxes unless stated otherwise.

🚚 3. Shipping & Delivery

  • We currently deliver across Nepal.
  • Shipping charges (if any) will be clearly shown during checkout.
  • Delivery time may vary depending on your location and product availability.
  • Once shipped, tracking details or updates will be provided by email or SMS.

🔁 4. Returns & Refunds

  • Products can be returned within 7 days of delivery only if they are unused, unwashed, and in original packaging.
  • Refunds or exchanges are processed after product inspection.
  • Some products (like undergarments or custom-made items) are non-returnable for hygiene reasons.
  • To request a return, please contact us at nepbys@gmail.com.

📦 5. Order Cancellation

  • Orders can be canceled before shipping.
  • Once shipped, cancellation requests will not be accepted.
  • Nepby.com reserves the right to cancel any order if fraud or payment issues are detected.

🧾 6. Product Information

We try our best to display products accurately. However:

  • Colors may slightly differ due to lighting or screen settings.
  • Sizes and stock availability may change without prior notice.

🔐 7. Privacy

Your personal information is handled safely according to our Privacy Policy.
We never share or sell your private data.

⚠️ 8. Limitation of Liability

Nepby.com is not responsible for:

  • Delays caused by courier partners or unforeseen events (e.g., strikes, natural disasters)
  • Losses due to incorrect address details provided by the customer
  • Technical errors or downtime on the website

📜 9. Changes to Terms

We may update these Terms & Conditions anytime.
All updates will be posted here, and the latest version will apply to all orders.

📞 10. Contact Us

If you have any questions about these Terms, please reach out to us:
📧 Email: nepbys@gmail.com
🌐 Website: www.nepby.com
📍 Based in Nepal

By using Nepby.com, you agree to these Terms & Conditions.
Thank you for choosing us — your trust and satisfaction are our top priorities. 💛

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Vendor Agreement

यो agreement Nepby.com र Vendor बीच e-commerce संचालन सम्बन्धि कानुनी सम्झौता हो।

1. Duties of Vendor
Genuine goods selling
Ethical business practice
Quick dispatch
Courier handling
Refund/Return management
COD collection responsibility
Tax compliance

2. Duties of Nepby.com
Platform access
Customer support
Payment release
Fraud monitoring
Technical support

3. Commission & Payout
Commission applicable on each order
Payout cycle as defined
Returns/Cancellations मा payout हुँदैन

4. Termination
Vendor ले rules तोडेमा Nepby ले account suspend/terminate गर्न सक्छ।

5. Legal
Nepal commerce law अनुसार समाधान।

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Vendor Terms & Conditions

Eligibility
Valid ID
Active Mobile Number
Email Address
Bank Account Details
PAN/VAT (optional)

Product Listing Rules
Illegal / Prohibited items बेच्न पाइँदैन
Fake/Duplicate/Expired/Harmful items बेच्न पाइँदैन
Accurate title, image, price, description राख्नुपर्छ

Order Handling (Manual Courier)
Order आएपछि 24–48 hrs भित्र ready
Vendor ले आफैँ courier मा parcel बुझाउने
Correct packing, slip, tracking, address राख्ने
Vendor गल्तीमा delivery delay vendor जिम्मेवार

COD Policy
Vendor ले delivery मा cash collect गर्ने
Cash vendor ले record राख्ने
COD fraud/cash loss vendor जिम्मेवार
Signup form मा COD चाहिन्छ/चाहिँदैन टिक गर्नु पर्ने

Commission & Payout
Commission कटेर weekly payout
Returned/Cancelled मा payout हुँदैन

Return & Refund Rules
Return हुने केस: Wrong, Defective, Fake, Description mismatch
Return नहुने: Used, Mind-change, Hygiene, Custom-made
Return cost: Vendor mistake → Vendor pays, Mind-change → Customer pays

Vendor Responsibilities
Genuine product
Accurate info
Time-to-time dispatch
Returns responsibly handle
Tax compliance

Penalties
Warning → Product removal → Suspension → Payment hold → Termination

Intellectual Property
Fake image/content/brand misuse vendor जिम्मेवार

Taxes
PAN/VAT vendor जिम्मेवारी

Governing Law
Nepal E-Commerce Regulation & Consumer Protection लागू

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Return & Refund Policy

Return स्वीकार हुने केस
Wrong item
Defective/Damaged
Duplicate/Fake
Description mismatch

Return अस्वीकार हुने केस
Used/Opened
Customer mind-change
Hygiene items
Custom-made items

Refund Process
Refund समय: 3–7 days
Bank transfer वा Nepby Wallet

Shipping Charges
Vendor mistake → Vendor pays
Customer mind-change → Customer pays

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COD Vendor Instructions

COD orders मा vendor ले cash personally receive गर्नुपर्छ।
Courier ले cash collect नगरेमा delivery boy मार्फत collect गर्नु पर्ने।
Cash को accounting vendor ले नै गर्नु पर्ने।
Refund request आएमा vendor ले Nepby संग coordination गर्नुपर्छ।